Glossary

Welcome to the NobleQuote Glossary! This section is designed to help you understand key terms and concepts related to vehicle breakdown protection. Whether you're new to extended warranties or looking to expand your knowledge, our glossary provides clear, concise definitions of common industry terms. Browse through to gain a better understanding of how our coverage works and make informed decisions about your vehicle protection needs. If you have any further questions, our customer service team is always here to assist you.

Aftermarket

Aftermarket Parts: Replacement parts that are not made by the original equipment manufacturer (OEM) but are designed to function as a substitute for OEM parts.

ASE-Certified Technician

A technician who has passed the certification exams administered by the National Institute for Automotive Service Excellence (ASE) and has demonstrated a high level of competency in automotive repair and maintenance.

Claim

A request made by a warranty holder for reimbursement or payment of covered repairs under their warranty contract.

Comprehensive Coverage

An extended warranty plan that covers a wide range of vehicle components and systems but is not as all-inclusive as bumper-to-bumper coverage.

Consequential Damage

Secondary damage that results from the failure of a covered component.

Cooling System

The vehicle system responsible for maintaining proper engine temperature, including components such as the radiator, water pump, and thermostat.

Deductible

The amount a warranty holder must pay out-of-pocket for a covered repair before the warranty provider pays the remaining cost.

Diagnostic Fee

A fee charged by a repair facility for determining the cause of a vehicle's problem and recommending the necessary repairs.

Drive Axle

A component that transfers power from the vehicle's transmission to the wheels, enabling the vehicle to move.

Electrical System

The network of components in a vehicle responsible for powering various electrical devices, such as the headlights, taillights, and ignition system.

Emission System

The vehicle system responsible for controlling and reducing the release of harmful pollutants from the engine.

Extended Warranty

A vehicle service contract purchased separately from the manufacturer's warranty, offering additional coverage for vehicle components and systems beyond the original warranty period.

Factory-Installed Options

Features and equipment installed on a vehicle by the manufacturer, as opposed to aftermarket additions.

Fuel System

Features and equipment installed on a vehicle by the manufacturer, as opposed to aftermarket additions.

Grace Period

A specified period of time after the purchase of a warranty contract during which the contract can be canceled without penalty.

In-Service Date

The date on which a vehicle is first sold to a retail customer or first used as a demonstrator, rental, or company vehicle.

Licensed Repair Facility

A professional automotive repair shop that has the appropriate state and local licenses to perform automotive repair and maintenance.

Limited Warranty

Limited Warranty: A warranty plan that covers only specific components or systems of a vehicle, as opposed to comprehensive or bumper-to-bumper coverage.

Manufacturer's Warranty

A guarantee provided by the vehicle's manufacturer that covers certain repairs and defects for a specified period of time.

Mechanical Breakdown

The sudden and unexpected failure of a covered vehicle component.

Original Equipmen

Parts made by the same manufacturer that produced the vehicle or by a supplier authorized by the manufacturer.

Out-of-Pocket Expense

The amount a warranty holder must pay for repairs or services not covered by their warranty contract.

Powertrain Coverage:

A warranty plan that covers the vehicle's essential components, such as the engine, transmission, and drive axle.

Pre-Existing Condition

A vehicle component or system that was not functioning correctly or was already damaged before the purchase of a warranty contract.

Roadside Assistance

A service included in many warranty contracts that provides assistance in emergency situations, such as towing, flat tire repair, battery jump-starts, fuel delivery, and lockout assistance.

Reconditioned Parts

Used vehicle parts that have been restored to like-new condition, often used as a cost-effective alternative to new or OEM parts.

Service Contract

A formal agreement between a warranty provider and a vehicle owner that outlines the terms and conditions of the warranty coverage, including covered components, term length, and any applicable deductibles.

Suspension System

The vehicle system responsible for supporting the vehicle's weight, absorbing road impacts, and providing a smooth and stable ride.

Transfer Fee

A fee charged by a warranty provider to transfer the remaining coverage of a warranty contract to a new vehicle owner when the original owner sells the vehicle.

Transmission:

A key component of a vehicle's powertrain that transfers power from the engine to the drive wheels, enabling the vehicle to move at various speeds.

Underwriting

The process by which a warranty provider assesses a vehicle's eligibility for coverage and determines the appropriate terms and pricing for a warranty contract.

Vehicle Identification Number (VIN)

Vehicle Identification Number (VIN): A unique 17-character code assigned to each vehicle, providing information about its manufacturer, model, and production history.

Vehicle Inspection

A comprehensive evaluation of a vehicle's condition, typically performed by a qualified technician or mechanic, to assess the functionality of its components and systems.

Vehicle Service History

A record of all maintenance and repair work performed on a vehicle, including dates, services performed, and repair facility information.

Wear and Tear

The normal deterioration of vehicle components over time due to regular use and age.

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Frequently Asked Questions

What is vehicle breakdown protection?

Vehicle breakdown protection is a policy that covers the cost of repairs for your vehicle in the event of mechanical or electrical failures. It helps protect you from unexpected repair expenses.

What does a coverage plan include?

A coverage plan includes a list of specific components and systems of your vehicle that are protected under the policy. This may include the engine, transmission, electrical systems, and more.

What is a policyholder?

A policyholder is the individual or entity that owns and is covered by a NobleQuote vehicle breakdown protection plan.

What is a deductible?

A deductible is the amount you are required to pay out of pocket before NobleQuote begins to cover the cost of repairs for a covered breakdown.

What is a claims process?

The claims process refers to the steps you need to take to request payment or reimbursement for repairs covered under your NobleQuote policy. This typically involves taking your vehicle to a certified repair facility and having them contact NobleQuote.

What is a certified repair facility?

A certified repair facility is a garage or service center that meets NobleQuote's standards and qualifications for performing repairs on vehicles covered by our protection plans.

What is roadside assistance?

Roadside assistance is a service provided to help you in emergencies such as towing, battery jumps, flat tire changes, and lockout services. This service is available 24/7 to NobleQuote policyholders.

What is a quote?

A quote is an estimate of the cost of a NobleQuote vehicle breakdown protection plan. It outlines the potential expenses and coverage options available for your specific vehicle.

What is a claims department?

The claims department is a team within NobleQuote that handles the processing and approval of claims submitted by policyholders for covered vehicle repairs.

What is policy customization?

Policy customization allows you to tailor your vehicle breakdown protection plan to fit your specific needs. This can include choosing different levels of coverage and add-on options.

What are add-on options?

Add-on options are additional features or services that you can include in your vehicle breakdown protection plan for an extra cost. These might include enhanced roadside assistance, rental car coverage, and more.

What is customer retention?

Customer retention refers to the ability of NobleQuote to keep its existing customers over time. It is an indicator of customer satisfaction and loyalty.

What is customer feedback?

Customer feedback is the information provided by customers about their experience with NobleQuote. This feedback helps us improve our services and products.

What is the cancellation policy?

The cancellation policy outlines the terms and conditions under which you can cancel your NobleQuote coverage plan and any applicable refunds or fees.

What is a warranty?

A warranty is a guarantee provided by a manufacturer or dealer covering repairs and replacements for a specific period of time. NobleQuote offers vehicle breakdown protection, which is different from a traditional warranty.